Return policy / Warranty / Support

Return Policy

The following policies are only eligible for products purchased on If you purchased it elsewhere, please contact them for return. If there are any issues or questions, you are welcome to contact us on [email protected].



You are eligible for a full refund on any pre-order placed at up to the date it’s shipped to you. To ask a full refund, please open a ticket with the same email address as your order with your order number in the subject line.


Product Return

UNITED STATES & EUROPE: There is a 14-day return policy from the date of you’ve received the keyboard with the condition that it’s still in its original packaging, unused and in good condition. The return shipment is not covered.

INTERNATIONAL: We cannot offer a 14-day return on international shipments outside Europe and the United States. If you are not pleased or unsure about your order. Please, contact us by email: [email protected],


Product Defect

UNITED STATES, EUROPE & INTERNATIONAL: If you receive a defect product or if the product was heavily damaged during transport. Please open a ticket including a picture of the package, your order number and description of the situation. 


Product Warranty

WORLDWIDE: Every Wooting keyboard has a 2-year manufacturer’s warranty from the date of purchase. This covers defects in workmanship and materials during normal use. Open a ticket to issue your warranty. A valid date of purchase and proof of purchase is required.

If you’ve purchased a pre-order, your warranty doesn’t go into effect until the date you’ve received the keyboard.

If you fall outside this period, you can explain your case by email to [email protected].


Product Support

Coming soon…